Horse Motif Designer Necklace

At IJOS.STUDIO, we stand behind the exceptional craftsmanship and quality of every piece. We want you to feel completely confident in your purchase, which is why we offer a thoughtful returns and exchanges policy.

If you wish to return an item, please ensure it meets the following conditions:

• Items are returned within 14 days of purchase with the original receipt
• Pieces remain in pristine, original condition with all labels and tags intact
• Refunds are processed to your original form of payment

Please note that return shipping costs are not included in your refund, unless the item is faulty or not as described - in which case your statutory rights apply.

For the wellbeing of our customers, sale items and earrings are non-returnable due to hygiene considerations. We encourage you to review product details carefully before purchase, and our customer service team is always available to answer any questions about our pieces.

For exchanges, please contact our team within 14 days of delivery. Exchanges are subject to stock availability - our team will be happy to help you find the perfect alternative.

Inventory & Availability

Each piece in our collection is thoughtfully sourced from trusted artisans across Pan India and carefully curated at our studio. We believe in celebrating the finest craftsmanship from across the subcontinent.

Our inventory spans two locations:

• UK Studio Inventory
• India Studio Inventory

Availability may vary depending on location at the time of your order. We encourage you to reach out to our team - we're here to help with every detail of your purchase.

How We Can Assist You

• Real-time stock availability updates
• Dispatch timelines and shipping information
• Custom requests and bespoke inquiries
• Personal styling guidance
• Detailed product clarifications

At IJOS.STUDIO, some product images and videos may be enhanced using AI-assisted backgrounds, lighting, or styling visuals for creative presentation purposes. While we aim to use visuals closely matching the original sourced products, slight variations in colour tones, dimensions, texture, finish, and overall appearance may occur in real life due to photography, screen settings, handcrafted detailing, and AI-assisted presentation styling.

For complete confidence before purchase, customers may request a real-time product video wherever available. Our team will be happy to assist with additional visuals and product details before you place your order.

The Beauty of Handmade Artistry

Many of our pieces are lovingly handcrafted by skilled artisans, individually curated, embellished, or finished by hand. The minor irregularities you may notice - subtle variations in hand-finishing, unique bead placements, individual embroidery details, distinctive mirror work, or textural nuances - are not imperfections. They are the signature of authentic artisanship and what makes each piece truly one-of-a-kind. These details celebrate the human touch and the dedication of the makers behind every creation.