Returns & Refund Policy
Returns
- Returns accepted within 14 days of delivery
- Items must be unused, unworn, and in original packaging
- Earrings and sale items are non-returnable for hygiene reasons
Refunds
- Refunds processed within 5-7 working days of receiving the return
- Original shipping costs are non-refundable
Exchanges
- Exchanges accepted within 14 days, subject to stock availability
- Please contact us before sending any items back
Faulty or Incorrect Items
- Contact us within 48 hours of delivery with photos and your order number
- Full replacement or refund at no cost to you
How to Return
-
- Email ijos.studioinfo@gmail.com with your order number to initiate a return
- Return shipping is at the customer's cost unless the item is faulty or incorrect
